Facilities Management Helpdesk

Supplying Organised Solutions

Bespoke programme designed just for you.

Fully flexible levels of service to meet any requirement.
See how we can handle your reactive maintenance and planned maintenance calls.

24/7 Helpdesk

Blueskye Response is a 24 hour a day helpdesk service that is experienced at Supplying Organised Solutions that you, the customer, expect.

The general reactive maintenance and preventative planned maintenance teams we contract are qualified and highly skilled, allowing you more time to concentrate on the daily running of your business.

We can handle your helpdesk in-hours and out-of-hours depending upon your requirements. If a problem occurs in any of your buildings, our helpdesk service would take contact details and a fault description from the caller and then have one of our experienced FM Helpdesk operators process the fault, prioritise it and then pass the relevant information on to your/our contractors electronically and/or verbally as specified by you.

Leave us to manage your buildings reactive and planned maintenance.

You can focus on running your business.

Let us run your entire facilities operation.

Calls logged on our FM software allowing a full audit trail.

Design your own programme

We are fully flexible and can offer a bespoke service to cater to your level of requirement - from a basic phone answering service to a more comprehensive package dealing with contractors for reactive and pre-planned preventative maintenance issues.

Here you can find the different programmes we offer and how you can add extra services to them.

Once you have decided on what level of service we could provide for you, contact us and we will give you a free, no obligation quote. You can discuss any of your requirements with us and we will be happy to answer any questions you may have.

Basic programme

24 hour Helpdesk answering service

This is the most basic service we offer. We will provide an always available helpdesk answer phone service, with our operators taking information and relevant details from any of your customers who should ring and then they will relay that information to you so you can help your customer at your own convenience.

Programme 1.

24 hour Helpdesk answering service

WITH OUR ENGINEERS

With ‘package one’ we provide the same 24 hour helpdesk service as the ‘basic’ package but we will organise any reactive and planned preventative maintenance on your behalf using our own team of qualified and highly skilled contractors.

Programme 2.

24 hour Helpdesk answering service

WITH YOUR OWN ENGINEERS

With ‘package two’ we provide the same 24 hour helpdesk service as the ‘basic’ package but we will organise any reactive and planned preventative maintenance on your behalf using your own specified team of contractors.

Programme 3.

24 hour Helpdesk answering service

WITH A COMBINATION OF BOTH OUR AND YOUR ENGINEERS

With ‘package three’ we provide the same 24 hour helpdesk service as the ‘basic’ package but we will organise any reactive and planned preventative maintenance on your behalf using a mixture of our own team of qualified and highly skilled contractors and your own preferred selection of contractors as specified by you.

Extras

We aim to be more than a phone answering service. Here are other ways in which we could help your company efficiency.

Reactive maintenance booking in service (email / telephone)

Corrective responsive maintenance, sometimes called ‘repair’, is conducted to get equipment working again.

Planned Preventative Maintenance (PPM)

Planned Preventative Maintenance will be conducted to keep your equipment working and/or to extend the life of equipment, therefore keeping your costs down.

Email customers

We can help keeping your customers informed and therefore delivering a high quality of customer service.

Customer’s mail shot

This can be via email or post.

Personalised email address

We can provide a personalised contact email address for you to use.

Liaison with building manager / staff frequently

ICT provision to provide regular reports upon request

Asset Registers

These can be created from information provided by you or created from on-site survey / inspection carried out by us.

Secure access codes

Helpdesk will obtain and keep details of secure access codes / key holders, etc.

Should you need to contact us about anything you can email us on helpdesk@blueskyeresponse.com or phone us on 01634 258230.

You can also use the form below and we will get back to you as soon as possible.

Contact us

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